Refunds will only be issued under the following conditions:
Return Country USA.
Returns will only be accepted, providing the intial order delivery was for an address in one of the 48 contigueous states, in the USA
Return window is 30 days from delivery.
The customer must notify us in writing via email within 15 days of delivery date, that they wish to return the product.
To return a product, you must request a RMA (Returned Merchandise Authorization Number prior to returning the product).
Products without a valid RMA number will not be accepted or refunded.
A Return Merchandise Authorization may be requested by contacting us at "support@lighting2LightBulbs.com".
Once we issue a RMA, we must receive the product within 30 days from delivery date, or no refunds will be given.
We cannot accept returns of merchandise that has been installed, altered or damaged in any way.
In order to keep our low prices, the items must be suitable for resale and condition New. This can include unopened products in original packaging, and products that have never been used
How much will customers pay for return shipping?
For defective products: No Cost
This happens when the product is incorrect, due to Lighting 2 Light Bulbs fault, damaged by the carrier, or defective in another way.
How will customers get the return label? Download and print via email
Buyers Remose: Restocking Fee 20% of Product Price, Original Shipping cost and responsible for return shipping!
This happens when the customer order the incorrect product, it does not fit or they change their minds and no longer want the item.
The customer will be responsible for minimum 20% restocking fee, the original shipping fees incured by Lighting2LightBulbs to ship order to customer, as well as all return shipping and handling fees. Once we have received the returned item and inspected the item for damage, a refund will be issued.
When returning an item, please be sure to pack the product properly. Please write the Return Merchandise Authorization number provided to you on a blank piece of paper, and tape it to the package. Use all original packaging materials, original box and all parts and accessories must be included. There should be no signs of installation, cut wires, alteration or missing parts. We recommend that you purchase shipping insurance, and obtain tracking information. We cannot provide a refund for any product received in our warehouse in damaged condition. In such a case, you must file a claim with the shipping company and advise us as what to do with the damaged product. We will hold your product for 21 days, after which the product will be destroyed.
We must receive the returned item within 15 days of the date the Return Goods Authorization was issued.
All Returns, must be mailed back to address provided on RMA.
All returns will be inspected and tested before a refund is issued. If an item fails inspection, you will be notified. We will hold your product for up to 21 days before an item is destroyed, and credit will not be issued.
The following types of items and orders are not eligible for returns or refund.
- Customized products
- Large orders (10 or more of the same item)
- Custom quotes
- Made to Order Products
- Light bulbs
- Discount or clearance products, except for damaged or defective shipments
- Any item that has been assembled, installed, modified or used in any way
- Items without prior authorization
- Items received more than 15 days ago
- Any item without all original packaging
- Items that were authorized for return more than 15 days ago
- Orders Larger than $300.00